Our approach to resident involvement makes it easier for you to influence decisions, shape services, and play an active part in changes in your community. We work with residents to understand what matters most. 

We’re committed to listening, learning from your feedback, and acting on your views. 

This commitment is what we call the Beacon Promise. 

The Beacon Promise 

We want to create better places for people and the planet by working with you and putting you at the centre of everything we do. This promise ensures we are listening, asking, and acting to improve services and contributing to strengthening communities where everyone can thrive.

This promise will help us to: 

  •  Make services better, quicker, and more responsive. 
  •  Communicate clearly and regularly with you on important topics related to your home. 
  •  Encourage more people to get involved in shaping services by bringing Beacon to you. 
  •  Admit our mistakes, share our successes and be open to feedback so you can trust us. 
  •  Make sure everyone has a chance to be heard by making involvement easy. 
  •  Give you more say in decisions that affect you. 

Our three principles

Inform, Involve, Entrust 

We want to: 

  • Make it easy for you to be informed on things that are important to you.  
  • Involve you in shaping our services and business priorities. 
  • Explore ways of trusting you with bigger decisions such as Beacon’s spending and services. 

Inform 

We will:  

  • Share updates through newsletters, social media, noticeboards, and events. 
  • Make sure updates are easy to understand. 
  • Do our best to come to you, be in the communities you live in. 

Involve 

We will:  

  • Regularly work with you to understand what matters to you. 
  • Involve you in groups that discuss topics such as repairs, rents, and safety. 
  • Run annual events to update you on how we are doing. 

Entrust 

We will: 

  • Involve you in decisions about what we spend, who we hire, and how services are delivered. 
  • Involve you in how we review performance, of in-house services and those contracted externally.

Resident Engagement logo

Making It Happen 

We will:  

  • Always listen to understand what matters to you. 
  • Share plans with you so taking part is easy. 
  • Share with you the difference your input has made. 

We’re looking for people who have a small amount of time to spare to help us understand what matters to them in all parts of our business.   

Choose the topics you care about  

There are lots of different ways to get involved. You decide which ones matter to you. You can choose one topic or many, depending on your interests, skills, or curiosity.   

As soon as we need your help on one of them, we’ll let you know.   

The topics are:  

  • Affordability- rent and charges  
  • Building and Fire Safety  
  • Communications  
  • Community Projects  
  • Equity, Diversity and Inclusion (including Welsh Language) 
  • New Homes and Regeneration  
  • Performance and Improvement  
  • Recruitment, Learning and Development  
  • Repairs and Maintenance  
  • Resident Experience / Housing Services  
  • Looking after the Environment. 

Sign up

Taking part is simple – and flexible to suit you.  

  • Complete the sign‑up form at the bottom of this page, choosing the topics you’re interested in. 
  • We’ll keep you updated with opportunities that match your interests. 
  • Get involved as much or as little as you like. 

There’s no long‑term commitment and no pressure. You decide how and when you want to take part each time. 

You can update your preferences or opt out at any time using this form. 

Take a look at our resident engagement summary here.

Resident engagement in Wales

Resident engagement is a key area that all housing associations are regulated on and must evidence, both to the Board and to the Regulator. Read the Regulatory Framework for Wales (PDF).
There are organisations that facilitate resident voice being heard effectively, including TPAS Cymru and National Independent Tenant Voice Cymru.
We’re committed to ensuring your voice informs our strategic leadership and governance by using modern, inclusive engagement to ensure you’re respected and empowered to shape the high-quality, accountable services you deserve.

Sign up here

Resident Engagement Sign Up Form

Privacy statement

Any information you share will be kept secure and treated confidentially. We will only use this information to support and improve resident engagement, including making reasonable adjustments to our services when needed. We will never share your information outside Beacon Cymru.

Preferred method of us contacting you(Required)

Please provide an emergency contact name and number, in case you become unwell during your time with us.

Interests(Required)

We may take photos or videos to help promote our work and share success stories. We’ll only do this if you give us permission. You don’t have to say yes, and if you do agree, you can change your mind at any time - just contact us on 01792 479200 or email [email protected] to withdraw your consent. By agreeing, you give the Get Involved project permission to:

  • Take and use photos or videos of you (or the named individual) to promote Resident Engagement.
  • Store this imagery for up to two years.
  • Use it on Beacon Cymru’s websites/ partner websites, social media, printed materials, and in local or national media.

Tick one of these options:(Required)
Please tick this box if you’re happy for us to use your email address to send you occasional updates and newsletters about our resident engagement work.
You can opt out at any time, and we will always store your information securely in line with UK data protection law.

If you have any questions about Resident Engagement or how we use your information, please contact the team on 01792 479200 or email [email protected].

en_GBEnglish
cyWelsh en_GBEnglish