Making a complaint

We are committed to dealing fairly, openly, honestly and effectively with concerns or complaints raised about our services.

If we make mistake, we will acknowledge this, apologise and, where possible, put it right. We are committed to listening, learning and the information we gain from your concerns or complaints will help us improve our services.

Whilst we integrate our services post-merger, the complaint procedure you need to follow will depend on your location. Please select below the area in which you live, or the person you’re making the complaint on behalf of.