If you want to get the latest information, we highly encourage all residents to follow the Beacon social accounts to ensure they see any relevant updates in their feed. You can find us on Facebook, Instagram and Linked In.
Below is our contact information, but if you’re looking to make a complaint, you can visit our complaint and concerns page for more information on the process.
Our phone lines and offices are closed on bank holidays.
We’ve recently changed our phone number for all Beacon wide services to 01792 479200. This means we now have new options when calling Beacon.
Please take the time to listen to all the options carefully before making your selection.
Services to support all Beacon residents via 01792 479200:
Customer Services Team:
Opening times
Monday to Thursday – 8.30am to 5pm
Fridays – 8.30am to 4.30pm
How they can help you
- Occupation Contract queries
- Running a business from your home
- Requesting to have a pet
- Requesting to carry out a home improvement
- Adding or removing someone from your Occupation Contract
- ASB concerns
Email: [email protected]
Rent Management Team
Opening times
Monday to Thursday – 8.30am to 5pm
Fridays – 8.30am to 4.30pm
How they can help you:
- Take payments
- Set up direct debits
- Answer general questions about your rent account
Email: [email protected]
Repairs team
Opening times:
Monday to Thursday: 8am – 5pm
Fridays: 8am – 4.30pm
Outside of these hours if your request is urgent you can call our out of hours emergency line on 01792 479200.
How they can help you
- Urgent and non-urgent repair requests
- Rearrange any missed appointments
Email: [email protected]
Our offices
| Swansea office | Tonypandy office |
| Beacon Cymru Group 3rd Floor 220 High Street Swansea SA1 1NW |
Beacon Cymru Group 9 Compton Rd Tonypandy CF40 1BE |
Want to talk to us about a job?
If you’re interested in applying for a job with Beacon and want to talk to someone about it, there will be a dedicated person on the vacancy advert who will be happy to take your call.
Have a media enquiry?For press or media enquiries, please email [email protected]
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