Patrick Hoare

Recently retired from the Principality Building Society, Patrick has a proven track record of using a systems thinking methodology that demonstrates improvement in service, efficiency, costs and morale across a range of service industries. He is experienced in working with leading brands in competitive industries with the primary focus on exceeding expectations for customer service delivery through core quality management.

From 2009-2017, Patrick was a freelance consultant with Vanguard Consulting Limited which included redesigning work for public sector and private sector organisations. During this time he worked with seven different Housing Associations in the UK and Ireland focusing on improving services for residents. Prior to this, Patrick spent 17 years with ‘The Halifax’ which included spells as a Call Centre Manager and an Operations Director.

One of only 45 people worldwide to be accredited to use the Vanguard Consulting Ltd methodology, he has a degree in Sports Science from Loughborough University, is the Chair of his local Community Fridge and coaches young athletes at a running club in Newport.