Resident Satisfaction Survey 2025

This year we have asked Knowledge Partnership, who are market researchers who work independently to Beacon, to carry out this survey. They will do this between August 2025 and October 2025 through a combination of online surveys and telephone calls. If you have shared your email address with us, you will receive an online copy of the survey questionnaire. You may also be telephoned as part of the survey, and we hope that you will be able to take part. However, if you do not want to be contacted, or if you wish to take part through another method, please let Knowledge Partnership know by calling 0131 356 0385 or emailing [email protected].

The questionnaire should take no longer than 10 minutes to complete. Telephone calls will be made Monday to Friday (10am to 7:30pm), Saturday (11am to 6pm), and Sunday (12pm to 5pm). Knowledge Partnership will delete any personal information two months after you have completed the survey and will only pass anonymised data to us.

Knowledge Partnership is an market research company who are instructed by Beacon to conduct this resident survey on our behalf, independently. When you complete your questionnaire, Knowledge Partnership will combine your feedback with that of other residents and provide a report for senior staff and Beacon’s management board.

The survey is completely confidential, and you can provide your answers anonymously. Knowledge Partnership will only collect personal information about you if you request a follow up to the survey. Any personal data that is collected as part of the survey will be treated in accordance with Knowledge Partnership’s privacy policy.

At all times, Knowledge Partnership will comply with the Market Research Society Code of Conduct and the Data Protection Act. If you require the survey to be provided in a different format or language, or if you have any questions about the survey, please call Knowledge Partnership on 0131 356 0385 or email [email protected].